Production Steps

Have you ever wondered what happens to your online printing project when you place your order? How does it go from print-ready file to finished product? In other words, what’s the print job path and who makes it happen? Here is the step-by-step of what happens after you click submit at checkout:

1. Your production file and all related order information is posted to Brandly's internal dashboard to be reviewed by our staff. Simultaneously, our system sends you a confirmation email indicating we have received your order.
2. Within hours, your order is visually inspected for issues that might prevent if from being sent to production. Typically, these are typos, misspelled words, or similar content issues but it could also be print-production issue that crop up from time to time.
3. If we find a problem with your order, you will be notified immediately. If everything looks good, your job is sent to production whereupon it is scheduled for production based on the product type and the final shipping destination.
4. Your job is usually in production within 24 hours of placing your order online, and for most products, it's ready to be shipped in 2 - 3 days.
5. The steps for print production within the plant are
   1. automated order-entry,
   2. production-scheduling including what machines and when
   3. printing
   4. finishing
   5. packaging and
   6. shipping
6. When your job ships, an automated shipping confirmation email is sent with a tracking number so you can track your order to your doorstep.

Centralized order management

While there are several teams involved in the production of your order, the coordination of your printing project is via Brandly support. If you have questions about any aspect of your job, please start with Brandly support via email or chat, 8 hours / day, 5 days / week.

 Support hours - 8am - 5pm PST weekdays

 Email: [email protected]

 👀  lower right of this screen

Turnaround Timeline

The amount of time your project spends with each of our online printing services will vary, based on complexity. However, you can expect in most cases a same day response time for communication from your Project Coordinator when you reach out with a question.

Track Your Print Job Path

We always want to keep you in the loop, so you’ll get approval notifications and shipping notifications about your project.

Job Notifications

Here are the key job notification emails:

Invitation to Order email

• Subject is "Admin name (e.g. Jane Doe) requests that you order business cards"
• Main body has "Invitation to order your business cards" + Create Account button

Order confirmation email

• Subject is "Brandly Business Card Order + 6 digit Order Number"
• Main body has "Thanks! We received your order" + View Your Order button

Review Order email

• Subject is "Needs Review: Brandly business card order + 6 digit Order Number"
• Main body has "An order needs your review" + Review Order button

Order Approved email

• Subject is "Approved: Brandly business card order + 6 digit Order Number"
• Main body has "Your order has been APPROVED"

Order Shipped email

• Subject is "Shipped: Brandly business card order + 6 digit Order Number"
• Main body has "Your order has been shipped" + Track Order button

Notification emails formats

Beyond the contextual information contained in the Subject line and the main banner (e.g We received your order), your emails may contain one or more of the following pieces of information:

• Order Number (e.g ORDER #510402 )
• Action Buttons as needed (e.g. Review Your Order )
• Order Summary including a short description (e.g.Standard Matte Business Cards, Square corners, 2 sides, box of 100 ), "For: information" (e.g. "For John Doe"), Price, Shipping Address, Payment Method, and Product Image(s)