Refund Policy

At Brandly, we’re always focused on you, the customer. Our refund policy reflects that and includes different options available to you.

Full or Partial Refund Options

A full or partial refund may be extended to you in certain circumstances where no production work on your online printing order has been completed by Brandly.

 Damaged or delayed packages

Brandly is not responsible for damages or delays caused by shipping carriers. The cost of postage for mailing projects cannot be refunded.

Once Production Has Begun

Full refunds usually are not possible once Brandly begins production on your order. Production will only begin after your online proof has been approved, your payment has been authorized, and artwork files sent to production.

Defects

If you find a defect in your job that is our responsibility, we will re-run the order at no additional cost to you.

 Visually inspect your order

To receive the replacement, please notify us within 21 days of receipt of the delivered order and provide verification of the problem. Replacements requested more than 21 days after delivery may or may not be honored depending on the circumstances.

Upon verification of the defect, we will determine the course of action. We may ask you to take a photo of the defective job and send it to us. If in our judgment, it will not be possible to achieve a good outcome by replacing the order, Brandly may elect to refund the original cost of the order.

Contact [email protected] for questions about our refund policy or other production issues.